Happy Apples, located in Washington, MO, grows apples, produces apple cider, and operates caramel apple factories in Missouri and California. Their apples are picked fresh from their own orchards located in Marthasville, MO, as well as other orchards in Missouri, California, Illinois, Michigan, Washington, Idaho, and Pennsylvania. Happy Apples’ fresh cider and caramel apples are sold seasonally at their Missouri factory, online, and in select grocery stores throughout the U.S. Happy Apples has been family owned and operated for over forty-five years.
Happy Apples’ antiquated tracking process became apparent when labeling issues arose with one of their largest customers, Walmart. Walmart required PTI compliant labels, but Happy Apples was using an old and cumbersome ERP system that wouldn’t allow for the necessary updates. It was clear that a new labeling system would be required.
Additionally, Happy Apples’ production tracking was outdated and entirely manual, using spreadsheets maintained by the owner of the company. Due to the complexity of the process which had developed over time and the unique nature of their operation, there was no easy way to hand control to anyone else or to continue to scale it, and they were getting buried in paperwork and processes that no longer applied to their business.
Previously researched ERP options were expensive with long periods of installation and even longer periods to a realistic ROI. Happy Apples needed a cost effective system that could be implemented quickly, yet still be customized to their needs and scalable to support the growth and maintenance of customer accounts.